Refund & Cancellation Policy

Every new restaurant starts with a free trial and is not charged during it. You can stop at any time before the trial ends and no payment will be taken.

• You can cancel your subscription at any time from your Admin → Billing page or by contacting support.
• Our plan is prepaid: each payment keeps your restaurant active for one billing period (30 days).
• When you cancel, you keep access until the end of the period you have already paid for; it simply does not renew after that.

Because the subscription is billed for a fixed period of access that is delivered immediately, payments are generally non-refundable and we do not provide pro-rated refunds for the unused part of a billing period. We may, at our discretion, issue a refund in cases such as:

• A duplicate or accidental charge.
• A technical billing error on our side.
• A verified inability to access the paid service that we were unable to resolve.

Email joym@ecogeniustech.com within 7 days of the charge with your restaurant name, the registered email and the payment reference. We will review and respond, typically within 3–5 business days.

Approved refunds are processed back to the original payment method through our payment partner (Razorpay). Once processed, it may take 5–10 business days for the amount to reflect, depending on your bank or card issuer.

For any billing, cancellation or refund question, contact joym@ecogeniustech.com or call +91 60033 51943.